SHIPPING POLICY/TERMS & CONDITIONS
Whether regionally or internationally. We are also open for you 24 hours a day, 7 day a week.
Shopping with your credit card via our webstore is safe through the secure socket layer (SSL) software which is the industry standard and among the best software available today for secure e-commerce transactions. Shopping online with your credit card is no different than shopping at any store downtown.
If you are not satisfied with the products, it can be returned but at your own shipping costs and must be received by us within 30 days of your receipt thereof for a full refund or exchange but the products should still be unused, not have been in contact with water and in its original packaging with all warranties included. This is to cover products of the wrong size or if the wrong product is shipped or if you simply do not like the colour.
IMPORTANT: ALL ORDERS CAN ONLY BE SHIPPED TO THE BILLING ADDRESS FOR THE CREDIT CARD BEING USED. (This is to avoid fraudulent use of your card by a third party.)
Gear sold online is covered by its manufacturers` warrantees. All products sold are new.
We reserve the right to request for payment by telegraphic transfer to our Malaysian bank account for bulk orders prior to shipment.
Please call for help if you have any problems on receipt of your order.
All in-stock orders will be shipped within 3 working days (excluding holidays & weekends) of your order and will be at your door within 6 to 8 days if using Nationwide/UPS/Fedex (online tracking of your parcel is available) and within 10 - 14 days if using the Malaysian Post`s courier service or Poslaju.
If any product is out if stock, we will inform you within three working days of your order and advise expected waiting period or may suggest that you change your order for alternative products that are available. In such event, you may also opt to cancel the order.
Shipping charges for all orders is to be borne by you. Any customs duties payable in your country is to be borne by you.
Every item we sell is carefully inspected before it is shipped.
We shall not in anyway be responsible for any miscellaneous charges incurred, overdraft or any fees charged to you by the bank due to your business dealings with our company.
Stock is subject to prior sale.
Delivery to the courier company or Poslaju constitutes delivery to you.
All shippers charge a certain fee if an incorrect address has been provided and these fees shall be borne by you in such event.
We would recommend Nationwide for all orders as they are slightly cheaper.
We reserve the right to contact you for further information for purposes of credit card verification.
We also reserve the right to decline any orders if documentation or information provided is deemed insufficient by us for us to further validate credit card information (this is to prevent fraud by someone who has obtained details of your credit cards and is trying to use the same fraudulently) . We also reserve the right to decline orders if shipping addresses provided are obscure or incomplete and further reserve the right to decline any order at our absolute discretion.
By completing your order, you verify and confirm that you will not hold Eco-Divers Ocean Expeditions Sdn Bhd, its affiliates, employees, suppliers or owners responsible in any way from injuries or complications that could occur from products purchased, received or given through this website and that you further agree to our terms, conditions and policies aforementioned.
Thank you and have a nice day!